Moving Beyond Direct Load Control: A Maturity Model for Realizing the Promise of Demand Flexibility

This report discusses a new maturity model that regulators and utilities can use to guide and expand demand flexibility programs and enable the resources to provide more grid services. The model has six demand flexibility categories: planning and design; customer engagement; program operations; evaluation, measurement and verification; distributed energy resource orchestration; and data infrastructure. Within each category, capabilities are identified and described on a maturity scale that ranges from performing below expectations to improving on best practices. 

A webinar discussing this model was recorded on March 5, 2025 and can be viewed here.